The Challenge
As a boutique consulting firm specializing in the Defense Aerospace sector, Delta Zee Solutions knows the importance of precision and compliance. But when their internal team grew from 4 to 11 employees, managing payroll and offering employee benefits in-house became increasingly complex.
They turned to a national provider, expecting an all-in-one payroll and benefits solution. Instead, they encountered confusion, delays, and communication breakdowns.
“I couldn’t even get someone on the phone,” says Sue Zepeda, Office Administrator at Delta Zee. “Every email was copied to six or seven people, and no one seemed to know who was responsible. Our employees ended up without insurance on the day it was supposed to go live.”
After weeks of re-sent documents, unanswered questions, and mounting employee frustration, Delta Zee canceled the contract and began looking for a true partner—not just a vendor.
The Solution
Sue was introduced to Focus HR by both a trusted banker and her husband, who had used their services before. She also recalled meeting Focus HR’s Clint Parry at a business event years earlier. That personal connection gave her confidence to reach out.
“After meeting with Clint again, we decided to take the plunge and switch to Focus HR. That was almost two years ago—and we’ve never looked back.”
Delta Zee chose Focus HR for full-service HR support: payroll, benefits administration, compliance, and HR guidance. The onboarding process was smooth, and from day one, communication was clear and responsive.
The Results
With Focus HR, Delta Zee Solutions now has:
- A dedicated payroll specialist (hi, Constance!) who acts as an extension of their team
- Streamlined access to HR resources and experts in compliance, handbooks, and workers’ comp
- Confidence that payroll and benefits are handled accurately and on time
- A trusted team that supports both leadership and employees directly
“I can call or email and know I’ll get a response quickly. Constance is my second set of eyes on payroll—and our employees can reach out directly too. That makes a huge difference.”
Even as Delta Zee has grown to 21 employees, the support has scaled with them.
Why it Works
For a business built on precision, compliance, and expert knowledge, Focus HR has become a natural fit. Their service model, built on relationships and responsiveness, gave Delta Zee the reliability they were missing.
“We’ve had the occasional mistake—because we’re all human—but with Focus HR, it’s owned, addressed, and resolved immediately,” Sue says. “There’s no blame or hiding. Just solutions.”
“I happily pay that bill every month because I truly feel like Focus HR is part of our team.”
Delta Zee Solutions won’t be recommending their previous payroll provider anytime soon—but they recommend Focus HR to every business owner they meet.
“We’ve never had one regret choosing Focus HR, from day one until today.”
